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Find answers to the most frequently asked questions about POS, OOS, E-Commerce

The cost of POSApt software depends on the type of business and the services you choose. Here is a breakdown of the pricing:

  1. Hospitality Businesses:

    2. Free: If you use the merchant services directed by POSApt with a 1.5% transaction fee, the software monthly fee is free.
    $66 Monthly: If you do not use the directed merchant services.

  2. Online Ordering Package:

    3. $185 monthly: If you are a free customer using our directed merchant services, this package costs $119 monthly.

  3. Online ordering Only:

    4. $119 Monthly: This includes comprehensive features for Online Ordering System.

  4. Retail Businesses:

    5. $99 Monthly: This includes all the essential features for retail businesses.

  5. E-commerce Package:

    6. $298 Monthly: This package includes comprehensive features for POS and E-commerce.

  6. E-commerce Only:

    7. $199 Monthly:This package includes comprehensive features for businesses that operate online.

Setting up POSApt for your business is a straightforward process. Here are the steps:

  1. Contact POSApt:

    2. Reach out to us by visiting our website or calling our customer service. We will guide you through the initial steps and answer any preliminary questions you may have.

  2. Receive Information:

    3. Our customer service representative will provide detailed information about the POSApt software, including features, pricing, and the benefits of using the merchant services directed by POSApt.

  3. Send Your Business Details:

    4. If you decide that POSApt is the right fit for your business, send us your business details. This will include information about your business type, size, and specific needs.

  4. Receive Subscription Login Details:

    5. We will provide you with your subscription login details, enabling you to access the software and set up your account.

  5. Subscribe:

    6. Complete the subscription process based on the plan that suits your business. If you opt for the free POS software, you will need to apply for the merchant services directed by POSApt instead of subscribing directly.

  6. Upload Products:

    7. Provide us with a list of your products. We will upload this list into the system, ensuring that your inventory is accurately reflected in the software.

  7. Ready to Start:

    8. Once the products are uploaded, your POSApt system is ready to start handling transactions, managing inventory, and more. You can begin using the system to run your business efficiently.

POSApt offers seamless integrations with leading software solutions and payment services to enhance your business operations. Here are the key integrations we support:

  1. Xero for Accounting:

    2. POSApt integrates with Xero, a popular accounting software, to help you manage your finances effortlessly. This integration allows for automatic synchronization of sales, expenses, and other financial data between POSApt and Xero, ensuring accurate and up-to-date accounting records.

  2. MX51 for Payment Processing:

    3. POSApt is integrated with MX51 for payment processing. MX51 is partnered with major banks such as Commonwealth Bank and Westpac, enabling smooth and secure payment transactions. This integration provides a reliable and efficient payment solution for your business, allowing you to accept various payment methods and manage transactions seamlessly within the POSApt system.

The free POSApt software is designed to support hospitality businesses, such as restaurants, bakeries, food trucks, pizza shops and cafes, by offering a cost-effective solution for managing their operations. Here's how it works:

  1. Merchant Services Integration:

    2. The free software is available to businesses that use the merchant services directed by POSApt.


    These merchant services have a 1.5% transaction fee, which applies to all card transactions processed through the system.

The time it takes to start using the POSApt system depends on whether you need to use our directed merchant services:

  1. Without Merchant Services:

    2. Timeline: Normally, it takes about 1 week from the time you provide all the necessary information to start using the POSApt system.

    Process: After you contact us and provide your business details, we will set up your account, upload your product list, and provide training to ensure you're ready to go.

  2. With Merchant Services (e.g., for Free software):

    3. Timeline: The setup time can vary depending on how quickly the merchant partner processes your application. Generally, it takes a few weeks.

    Process: After applying for the merchant services directed by POSApt, the setup time will depend on the merchant partner's approval process. Once approved, we will complete the setup, upload your product list, and provide training.

At POSApt, we ensure that you and your team are well-equipped to use POSApt effectively. Here’s how our training process works:

  1. Initial Consultation:

    2. Needs Assessment: Our training process begins with an initial consultation to understand your specific needs and the functionalities that are most important for your business.

    Customized Training Plan: Based on this assessment, we create a customized training plan tailored to your business operations.

  2. Training Sessions:

    3. Online or On-site: We offer flexible training options, including online webinars and on-site training sessions. On-site training is available only for businesses located in Melbourne.

    Comprehensive Modules: Our training covers all aspects of the POS system, including setup, daily operations, inventory management, sales reporting, and integration with other services like accounting software and payment processing.

  3. Hands-on Practice:

    4. Interactive Training: During the training sessions, participants get hands-on practice with the POS system. This interactive approach helps users become familiar with the interface and functionalities.

    Real-world Scenarios: We use real-world scenarios and examples relevant to your business to make the training more practical and effective.

  4. Support and Follow-up:

    5. Ongoing Support: After the initial training, our support team is available to assist with any questions or issues that arise as you start using the system.

    Additional Training: If needed, we can provide additional training sessions or refresher courses to ensure your team remains confident and proficient in using the POS system.

By offering comprehensive training and ongoing support, POSApt ensures that your business can maximise the benefits of our POS system efficiently and effectively.